Have a look at this blog post about 50 ways to foster a sustainable culture of innovation.
It is great because it is focusing on what is possible, or what has to be done to make an idea possible.
They are all interesting ideas. My favourites are:
3. Have more fun. If you're not having fun (or at least enjoying the process) something is off.
6. As far as the future is concerned, don't speculate on what might happen, but imagine what you can make happen.
9. Ask questions about everything. After asking questions, ask different questions. After asking different questions, ask them in a different way.
11. Encourage everyone to communicate. Provide user-friendly systems to make this happen.
15. Notice innovation efforts. Nurture them wherever they crop up. Reward them.
24. Communicate, communicate, communicate, communicate, communicate and then communicate again. Deliver each important message at least six times.
32. Avoid analysis paralysis. Chaotic action is preferable to orderly inaction.
42. Give your people specific, compelling, and measurable innovation goals.
46. Reward collective, not only individual successes, but also maintain clear individual accountabilities and keep innovation heroes visible.
50. Drive authority downwards. Make decisions quickly at the lowest level possible.
Think about how some of these ideas could help change your service delivery for reference and information services.
You may want to write you ideas in the comments.