Tuesday, December 11, 2007

Mobile reference and paging for help

Some restaurants are implementing systems where you can easily and quickly page the table staff – from table based pagers. Wouldn’t it be great if you were doing research in a library and had a question and could page a librarian to come and help you? Or from the perspective of a librarian if you could know exactly where someone was with a question without the enquirer having to leave their place at a computer or at the shelves.

It would build on, or complement, the roving reference model being effectively used by several libraries including Orange County Library Service and their mobile gamma,King County Library System (Pitney, Barbara and Nancy Slote, The KCLS roving reference model, Public Libraries, Chicago, Jan/Feb 2007, Iss 1 p 54 – 68) and and Salem-South Lyon District Library (Hibner, Holly The Wireless Librarian: Using Tablet PCs for Ultimate Reference and Customer Service: A Case Study, Library Hi Tech News. Bradford: Jun 2005. Vol. 22, Iss. 5; p. 19 – 23).

1 comment:

CatyJ said...

I guess this takes Roving Reference to the next level!