Monday, August 13, 2007

Reference desks - part 3

The renovations in the central library in Orlando, headquarters of the Orange County Library System removed large service desks and replaced them with much smaller desks to encourage staff to walk around serving clients. The provides assistance to people who do not always approach reference desks because the desks can look forbidding and like they have been designed as barriers rather than for places for people to come who would like some help. If you have not refined the details of your question it is easier not to approach a desk, but instead to be approached by a library staff member seeking to provide assistance to you. This way you don't have to decide if you need help, but can just ask the librarian who is talking with you.

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